Frequently Asked Questions

For your convenience, we’ve compiled a list of frequently asked questions and quick tips. If you need further assistance, we are more than happy to help. Just call us at 713-692-5151.

Service Area and Scheduling

Q: What areas do you serve?

A: Seasonal Comfort is the exclusive service and repair company for Sub-Zero, Wolf, Cove, and Scotsman appliances in the Greater Houston area, including Houston Metro, The Woodlands, Conroe, Sugar Land, Bellaire, Galleria – Uptown, Houston Heights, River Oaks, and West University Place.  For a more detailed breakdown of our service area, click here.

Q: What is the best way to schedule an appointment?

A:  Give us a call at 713-692-5151, or fill out our online form. Our friendly customer service representatives will review your information and get back to you as soon as possible.

Q: How do I locate my model and serial number?

A: Our customer service representatives are happy to help you with this. You can also find more information on Sub-Zero’s website for Sub-Zero products, Wolf products, and Cove products.

Q: Does Seasonal Comfort offer timed appointments?

A: We do our best to accommodate our customer’s busy schedules. We offer same day or next day appointments for emergencies, and appointments in time windows to accommodate your schedule. This ensures you won’t be tied to your home waiting for your service call.

Q: Does Seasonal Comfort charge by the hour?

A: We do not charge by the hour. For non-warranty calls, we have an initial diagnostic trip charge of $169.95. Our factory certified technician will come to your home and assess what your unit needs to get back to optimal function. We pride ourselves on the honesty and integrity of our technicians and their ability to communicate with you and exceed your service expectations. During the diagnostic visit, your technician will provide you with a detailed explanation of the solution to return your luxury appliance to its peak performance, including any necessary parts and labor that may be required. This comprehensive process allows us the time to thoroughly diagnose your appliance, and ensures that our work will be completed efficiently.

Q: Can your technician look at other appliances while you are in my home?

A: While we are at your home, we are happy to have a look at any other Sub-Zero, Wolf, Cove or Scotsman appliance that may be causing you concern. The charge is $79 per appliance, plus the cost to repair the appliance.

Q: What forms of payment does Seasonal Comfort accept?

A: We accept cash, personal checks, Visa and MasterCard. Payment is due at time of service.

Q: What are your service hours? 

A: We are open Monday – Friday from 8:00 am – 5:00 pm central time.

Common Refrigerator Questions

Q: My refrigerator isn’t cooling properly. What could be wrong? 

A: Several issues could cause this: dirty condenser coils, faulty door seals, problems with the compressor, or refrigerant leaks. Our technician will diagnose the specific cause during the service call.

Q: Why is my refrigerator making strange noises? 

A: Unusual noises can be caused by a failing compressor, fan motor issues, or loose components. These should be addressed promptly to prevent further damage.

Q: How often should refrigerator coils be cleaned? 

A: We recommend cleaning refrigerator condenser coils every 6-12 months to maintain efficiency, food preservation, and prevent overheating.

Q: What is the best temperature setting for my Sub-Zero’s optimum efficiency?

A: Sub-Zero recommends that your refrigerator be set at 38 degrees, and 0 degrees in the freezer.

Q: What routine maintenance should I do for my Sub-Zero refrigerator, ice machine, or Scotsman ice machine?

A: To ensure your appliances last as long as they can, manufacturers recommend that you clean your refrigerators and ice machines at least twice a year or have this done once a year by a Factory Certified technician. For your convenience, Seasonal Comfort offers both a refrigerator condenser cleaning and service program and an ice machine clean and service program that will help maintain your appliances. Our Factory Certified technician will come to your home to thoroughly clean your appliances and conduct a comprehensive inspection to ensure that your units are performing at their optimal efficiency. 

Q: I prefer to clean the condenser myself. What’s the best way to do this?

A: Sub-Zero offers a step-by-step instructional video to guide you through each step of properly cleaning your unit’s condenser.

Common Dishwasher Questions

Q: My dishwasher isn’t cleaning dishes properly. What’s wrong? 

A: This could be due to clogged spray arms, improper loading, a malfunctioning water inlet valve, or issues with the water temperature. Our technician can identify and resolve the specific cause.

Q: Why is my dishwasher leaking? 

A: Leaks commonly result from damaged door gaskets, loose connections, faulty water inlet valves, or a clogged drain line. Having leaks repaired immediately is essential to prevent damage to your flooring and surrounding cabinets.

Q: My dishwasher won’t drain completely. What should I check? 

A: Check for food debris in the filter or drain hose. If cleaning these doesn’t resolve the issue, you may have a faulty drain pump or control board that requires professional repair.

Common Oven and Range Issues

Q: My oven isn’t heating to the correct temperature. Why? 

A: This could be due to a faulty thermostat, temperature sensor, heating element, or control board. Accurate diagnosis requires professional testing equipment.

Q: Why won’t my gas burners light?

 A: Common causes include clogged burner ports, faulty ignition switches, or problems with the gas supply. Our technicians are certified to safely diagnose and repair gas appliance issues.

Warranties

Q: What warranties come with my Sub-Zero?

A: Sub-Zero, Wolf, and Cove offer some of the highest-rated residential warranties in the industry. For two years from the date of installation, your Sub-Zero product warranty covers all parts and labor to repair or replace any part of the product that proves to be defective in materials or workmanship, assuming the appliance has been under normal residential use. Up to five years after installation, Sub-Zero offers a fully-covered warranty on any sealed system repairs. Up to 12 years after installation, Sub-Zero offers a partially-covered warranty on any sealed system repairs. In addition, if you have your product installed by a Sub-Zero Factory Certified Installer, Sub-Zero will add a full year to your warranty. Please note: All warranty service must be performed by a factory certified service company such as Seasonal Comfort. For more information, visit Sub-Zero’s website.

Q: Does Seasonal Comfort sell parts?

A: At Seasonal Comfort, we keep an extensive inventory of Sub-Zero, Wolf, Cove and Scotsman parts on our technicians’ trucks so we can complete most service calls in a single visit to your home. Our trucks also stock water and air filters, as well as other commonly requested parts, for purchase.